Delete your NWatch account

Delete in the app

1. Open NWatch and sign in.
2. Open Settings using the cog button.
3. Select Delete account.
4. Read the confirmation and choose Delete.

For an Apple-linked account on iPhone, the app first obtains one-time deletion authorisation from Apple; cancelling that prompt leaves NWatch data unchanged. The NWatch service then checks recent authentication and manager responsibilities, attempts to cancel active self-serve Stripe subscriptions, and removes active service data only when those safeguards pass. After service deletion, the app attempts Apple authorisation revocation, clears local NWatch data and cryptographic key material from that device, and deletes the Firebase Authentication account. Your Google, Apple or Microsoft account itself is not deleted. If billing cancellation cannot be confirmed, deletion stops before service data is removed. If later device/provider cleanup cannot be confirmed, the app reports that service deletion is complete and gives follow-up instructions.

Request deletion without the app

Emailing from the address used for NWatch helps us locate the account and begin verification, but an email address alone is not sufficient authority to delete an account. We may require additional provider or account checks. Do not send identity documents or sensitive alert information unless support gives you a secure, specific reason and method.

If the email address is hidden by Sign in with Apple, include the Apple relay address shown for NWatch in your Apple ID settings. Do not email a password, private encryption key, invite code, precise location or alert content.

We will verify the request, confirm any required manager or billing step, and handle it without undue delay. We will tell you when deletion is complete or explain any information that must be retained.

Before deleting: manager and billing responsibilities

• If you are the only active manager, promote another active member or archive the group before deletion. Archiving stops new activity while retaining the group, its safety history and its licence record.
• If you hold an unused paid licence, account deletion will attempt to cancel it immediately; ask support to transfer it instead if another person should retain it.
• Enterprise and manually provisioned entitlements may need support-assisted transfer or closure. Include the group name and billing email in your request.

What deletion removes

• your active NWatch user profile;
• registered devices and push tokens;
• public encryption keys and your recipient copies of incident envelopes;
• active group memberships; and
• local NWatch address, history, cached messages and key material on the device used for in-app deletion.

Other intended recipients keep their own encrypted incident envelopes. Deletion from one device cannot erase content another recipient has already decrypted or recorded.

What may be retained

We may retain a minimal deletion tombstone, former-member record, incident metadata, delivery/security logs, audit records and billing/accounting records where reasonably necessary for safety investigations, fraud prevention, legal claims and regulatory obligations. These records are access-controlled and are deleted or de-identified when no longer needed. See the Privacy Policy retention section for detail.

Need help?

Email [email protected]. A support request will not be treated as complete until we can reasonably verify that it comes from the account holder.